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Help Center

Your Questions, Answered — Fast

Welcome to the Floxup Help Center! Whether you’re setting up your gym, managing members, or exploring advanced features, we’re here to make sure you get the support you need — quickly and clearly.

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Getting Started

Set up your Floxup account, add staff and trainers, and import member data quickly and easily.

Membership Management

Add, edit, or remove members. Create plans and manage renewals or cancellations.

Class & Trainer Scheduling

Schedule classes and training sessions. Let members book through the app.

Payments & Billing

Enable online payments, send invoices, and track all transactions securely.

Reporting & Analytics

View key reports on revenue, attendance, and member trends in real time.

Marketing & Communication

Send email and SMS campaigns. Automate follow-ups and promote offers.

Security & Settings

Manage user roles, staff permissions, and keep your data secure.

Mobile App Support

Use the Floxup app for check-ins, bookings, and live updates. Ask ChatGPT

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FAQs

Frequently Ask Question

Have a quick question? You might find the answer here. We’ve collected the most common questions from gym owners, staff, and members to help you get started and solve issues faster.
Click “Forgot Password” on the login screen and follow the instructions sent to your email.
Yes! Floxup is fully responsive and also available as a mobile app for both iOS and Android.
Absolutely — you can manage multiple locations under a single Floxup account.
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